Abdul Muneer B
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Last activity
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Activity overview
Latest activity by Abdul Muneer B-
Abdul Muneer B created a post,
Feature request: Add Outbound / Inbound call considered a "response" on a ticket for SLA agreement
Phone Calls and SLA – Zendesk helpFeature request: Add Outbound / Inbound call considered a "response" on a ticket for SLA agreement
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Abdul Muneer B commented,
We want this feature to be available on this as soon as possible.Zendesk Talk: Allow Reporting on Agent AvailabilityZendesk Talk: Allow Reporting on Agent Availability – Zendesk help
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Abdul Muneer B commented,
I agree with Tomasz Gubala. We need this as soon as possible.
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Abdul Muneer B commented,
Adding a custom 'Assignee' column in Search criteria.