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Krishna Vedam
Joined Jul 13, 2023
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Last activity Oct 25, 2024
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Latest activity by Krishna Vedam
Krishna Vedam commented,
Thanks Ahmed. This helped
View comment · Posted Aug 25, 2023 · Krishna Vedam
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Krishna Vedam commented,
Hi Ahmed,
This seems to be working. However I'm not able to create the calculated attribute as you suggested.
Getting an error like below.
View comment · Posted Jul 14, 2023 · Krishna Vedam
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Krishna Vedam commented,
Hi Elizabeth,
a. First reply time is the duration between ticket creation and its first public response (by agent).
b. First resolution is the duration between ticket creation time and the first time it was marked as solved.
c. Full Resolution Time is the duration from the time ticket created and till its final resolution. (with no further re-opens).
View comment · Posted Jul 13, 2023 · Krishna Vedam
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Krishna Vedam created a post,
When a ticket gets reopened multiple times and each time it gets assigned to a different agent, how can I find Timestamps of the assignment against each assignee?
Posted Jul 13, 2023 · Krishna Vedam
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