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Victoria Thrash
Joined Jan 05, 2022
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Last activity Mar 25, 2024
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Latest activity by Victoria Thrash
Victoria Thrash commented,
Molly Exten did you find a fix that worked for you?
View comment · Posted Mar 25, 2024 · Victoria Thrash
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Victoria Thrash commented,
@... the issue is that triggers only work when there is a ticket. we need to be able to update users regardless if there is a ticket.
View comment · Posted Mar 25, 2024 · Victoria Thrash
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Victoria Thrash created a post,
Hi There! Our organizations have a text field that indicates who their reseller partner is. I would like that organization field to drive automatic updates to end user fields. Example below:
- Organization partner field contains the text "reseller A"
-When organization partner field contains "reseller A", the user picklist field should be set to "reseller A" which then tags the user so I can segment their guide content.
Posted Mar 20, 2024 · Victoria Thrash
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Victoria Thrash created a post,
Hi There,
I am having trouble finding out how many messages our conversational bot's generative AI responses was successfully able to resolve without triaging to a support agent. Is there a way to do this?
Posted Jan 22, 2024 · Victoria Thrash
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Victoria Thrash created a post,
Anyone have a chatGPT tool that can leverage private knowledge bases? So far my research only yields app that can use public knowledge.
Posted Jul 19, 2023 · Victoria Thrash
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Victoria Thrash commented,
We too are having issues here. This has been working seamlessly for a long time but recently has stopped working or is inconsistent.
View comment · Posted May 12, 2023 · Victoria Thrash
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Victoria Thrash created a post,
When our agents would like to route a chat to another agent, they are prompted the chat will be ended by taking this action. Why is that and how do we work around it?
Posted Apr 11, 2022 · Victoria Thrash
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Victoria Thrash commented,
Thank you! I will dive into this soon and see if I can make it work. I did originally intend to use the original ticket that came in from the support desk, but we can create a subsequent ticket if it will make it work. Again, thanks for the input. I will let you know if it works!
View comment · Posted Jan 06, 2022 · Victoria Thrash
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Victoria Thrash created a post,
Posted Jan 05, 2022 · Victoria Thrash
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