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Ruth Buan

Joined Dec 05, 2022

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Last activity Nov 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Ruth Buan

Ruth Buan commented,

CommentViewing and using dashboards

This isn't working, even the copy of our created dashboard. No data/metric is loading up. Did something change? 

View comment · Posted Jun 13, 2024 · Ruth Buan

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Ruth Buan commented,

CommentCustomizing reports

Hi, 

I have a combo charge (two data as columns) and another line graph. How do I update the datatips for each?

View comment · Posted Mar 18, 2024 · Ruth Buan

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Ruth Buan commented,

Community comment Feedback - Chat and Messaging (Chat)

Is there an update here Tara McCann

cc: Jham Bernardino

View comment · Posted Mar 05, 2024 · Ruth Buan

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Ruth Buan commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi, 

Is there an update to this feature request?

Highly important for our business to understand the user journey through the chatbot. With our previous vendor, we're able to see conversations as they happen, especially during live events, and can foresee what kind of questions or issues they are having.

This helps us proactively work on any trigger, automation, or email templates we need to prepare, even additional chatbot answers to build.

View comment · Posted Jan 30, 2024 · Ruth Buan

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Ruth Buan commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 Isaac L.

Here are a few chatbot functions related to steps we've liked from our previous vendor:

  • Ability to link to another step within the same flow (like the ask if resolved step, since we've already updated the question and button names + additional outcome)
  • There is an extra hamburger button with a customizable menu (we can use it to add a privacy or terms link)
  • We have a back option and a menu option for the users. 

Hope you can make these available this year!

View comment · Posted Jan 22, 2024 · Ruth Buan

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Ruth Buan commented,

Community commentProduct Translation Feedback

Can we keep right-to-left text alignment in both admin and user chat interfaces? Also, will this take effect on auto-translation or only on custom content? 

View comment · Posted Dec 21, 2023 · Ruth Buan

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