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Masey Decker
Joined Mar 29, 2022
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Last activity Nov 19, 2024
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Latest activity by Masey Decker
Masey Decker commented,
We are also experiencing the same issue reported by Bobby https://support.zendesk.com/hc/en-us/articles/4408828223898/comments/6245187150234.
Can I also be updated on the resolution?
View comment · Posted Oct 17, 2023 · Masey Decker
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Masey Decker commented,
Jacob the Moderator the text following "Org Id: " differs depending on who opens the ticket. Essentially we have an integration with our platform which allows users to open a ticket in Zendesk using a "Report a Problem" workflow within our UI. This gets sent to Zendesk via API. Depending on which org they are a part of it will include an Org Id. I need it to capture those that do not have an org Id.
It's a bit complex because there are two places in the ticket that includes "Org Id: " and I need it to capture the second instance.
View comment · Posted Jun 21, 2023 · Masey Decker
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Masey Decker commented,
Thanks Jacob the Moderator. That doesn't quite solve my problem. The point of having it be as I stated previously is I need it to capture the tickets we get that don't have anything following "Org Id: " It has to go straight from "Org Id: " to "Title" and if I do as you say, it will capture any ticket whether it has anything after Org Id or not. Any other ideas? I've tried every variation of "Org Id: Title", "Org Id: Title", "Org Id:
Title", and "Org Id:/nTitle" none of which work.
View comment · Posted Jun 15, 2023 · Masey Decker
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Masey Decker created a post,
I am trying to set up an automation where one of the conditions for the ticket description contains the following string:
"Org Id:
Title"
I tried doing
Ticket: Description>Contains the following string>Org id: Title
but it isn't picking up any tickets as a condition match. If I just put "Org Id: " It picks up tickets but I need it to be specifically followed by Title on the new line. Any ideas on how to set this up?
Posted Jun 14, 2023 · Masey Decker
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