Masey Decker
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Last activity
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Activity overview
Latest activity by Masey Decker-
Masey Decker commented,
We are also experiencing the same issue reported by Bobby https://support.zendesk.com/hc/en-us/articles/4408828223898/comments/6245187150234. Can I also be updated on the resolution?
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Masey Decker commented,
Any updates on the fix for this Tetiana Gron?
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Masey Decker commented,
Jacob the Moderator the text following "Org Id: " differs depending on who opens the ticket. Essentially we have an integration with our platform which allows users to open a ticket in Zendesk usin...
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Masey Decker commented,
Thanks Jacob the Moderator. That doesn't quite solve my problem. The point of having it be as I stated previously is I need it to capture the tickets we get that don't have anything following "Org ...
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Masey Decker created a post,
How can I set up an automation condition which includes a new line for the ticket description?
I am trying to set up an automation where one of the conditions for the ticket description contains the following string: "Org Id: Title" I tried doing Ticket: Description>Contains the following st...