Kerry Sorenson
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Last activity
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Activity overview
Latest activity by Kerry Sorenson-
Kerry Sorenson commented,
Hi! Upvoting this -- one of our KPIs is schedule adherence and understanding productivity and agent status is crucial.
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Kerry Sorenson commented,
Hi! I'd love the ability to see what revisions were made to SLA policies (similar to how you can see changed within triggers). I had an issue where an SLA stopped and started working, but had no ab...