Kerry Sorenson

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

Hi - adding a use case from this in response to my support ticket (#11483638). We're currently not able to track SLA by agent due to the inability to query from two datasets. For example, in ticket...

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• Kerry Sorenson
• Created May 08, 2023 15:55
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hi! Upvoting this -- one of our KPIs is schedule adherence and understanding productivity and agent status is crucial.

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• Kerry Sorenson
• Created March 14, 2023 15:44
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Service Level Agreements - please share your feedback!

Hi! I'd love the ability to see what revisions were made to SLA policies (similar to how you can see changed within triggers). I had an issue where an SLA stopped and started working, but had no ab...

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• Kerry Sorenson
• Created December 16, 2022 21:08
• 0 votes