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KC

Joined Jul 21, 2022

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Last activity Oct 04, 2023

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ACTIVITY OVERVIEW

Latest activity by KC

KC commented,

CommentBuilding reports

Hi Brandon,

That sounds good. Thank you for the suggestion!

I'm trying it out with our account, and hope it achieve our goal here.

You have a wonderful day ahead!

Regards,

KC

View comment · Posted Oct 04, 2023 · KC

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KC commented,

CommentBuilding reports

Hi Brandon,

Thank you for replying. Actually, my first pointer above refers to tickets created by agent-role members, but the requester's role is end-user. For that, I'm afraid that making 'Requester: Role is End-User' will not be precise.

Or, can you describe to me what does 'Channel: is Web Form' please? 

Thanks again.

View comment · Posted Oct 03, 2023 · KC

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KC commented,

CommentBuilding reports

Hi Experts,

How do I configure my satisfaction survey trigger in a way that:

  • exclude satisfaction survey for tickets created by Agents/Members (not End User) as a new ticket? 
  • include satisfaction survey for 'Follow Up' tickets?

Any idea will be helpful. Thank you!

View comment · Posted Oct 02, 2023 · KC

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KC created a post,

Post Developer - Zendesk SDKs

We run our support on App, Mobile SDK integrated. We noticed problem with both of our iOS and Android app:
1. App's push notification doesn't work anymore.
2. JWT Authentication doesn't seem consistent in adding "green-tick" to logged in users.
3. When user kill the app, their Messaging history is likely to be flushed away. What's the logic for that?

Posted Sep 12, 2023 · KC

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