Bill Decker

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Configuring the context panel in the Zendesk Agent Workspace

I have turned off the option for Community Posts in the content sources section of the Context Panel settings but they continue to appear when searching in the knowledge context panel.    I have ...

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• Bill Decker
• Created October 12, 2022 19:01
• 0 votes

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Analyzing your Knowledge or Knowledge Capture app activity

For the Knowledge Capture report, is there a way to exclude articles linked to internal notes in tickets?

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• Bill Decker
• Created February 01, 2022 13:49
• 1 vote