Matt
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Total activity26
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Last activity
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Activity overview
Latest activity by Matt-
Matt commented,
And again I ask.... anyone here have ANY positive feedback? The new system is an absolutely dumpster fire... but it seems Zendesk is more interested in their "conference table" decisions than the...
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Matt commented,
This is absolutely trash. Please bring back the old way that this worked. The text should stay in the box, and the drop down should determine where it goes.
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Matt commented,
It does, and is not a good answer. You've literally broken everything everyone used with your product and you're turning a blind eye to everyone's feedback that these changes are not good. Pleas...
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Matt commented,
In the Agent Workspace.... exactly, it's click the user tab, edit profile details. Before it was just click the user tab and change the name.
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Matt created a post,
Is there ANY positive feedback for the new agent workspace?
I haven't seen it.
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Matt created a post,
Macro Location Moved in New Agent Workspace
Does anyone do QC on the UI before rolling out new features?The macro box is occluded by the chat icon.
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Matt created a post,
Facebook just shows "Facebook User"
The new interface no longer shows the Facebook user's name. It just shows "Facebook User" as the sender of the ticket.
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Matt created a post,
Editing customer name - why have we made this so much more difficult?
So in the previous version of the ticket system, you'd just click on the customer name or whatever got pulled in from the e-mail system name field and change it. Now it's a 3 step click click cli...
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Matt commented,
Annelies Van der Sanden - So you're saying if you open up the reply back, type something in and then change the type internal/public reply it doesn't wipe out what you typed?
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Matt created a post,
New Agent Workspace Internal/Reply Button Action
It was pointed out to me by one of my agents that the action of the "Internal Note" vs "Public Reply" wipes out anything already typed in the box.So, if you started to type something in the reply b...