Leo
-
Total activity8
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions4
Activity overview
Latest activity by Leo-
Leo created a post,
[Zendesk Support] Can we set the ticket not to automatically assign to the previous agent?
AnsweredHi, We are using Zendesk Support for Email. Here is your scenario, 1) Customer email the business, and one agent gets the ticket and replies 2) The customer replies to the agent's reply, and the ti...
-
Leo created a post,
[Zendesk Support] Choose email when reply to a ticket - "Send as" function for email
AnsweredHi, We have connected Zendesk with multiple email addresses, and when we reply to a customer ticket via email, is it possible to choose which "email" to reply to the customer? It is similar to the...
-
Leo created a post,
Triggers cannot set values to ticket field if the field is a text field
AnsweredWe cannot use the triggers to set values to a ticket field if the field is a text field. However, if the field is a dropdown menu, then the trigger can set the values. May I know if this is not pos...
-
Leo created a post,
Cannot use API to set values for ticket fields if it is drop down menu
When we use API to update the ticket fields, we cannot update the fields when the fields are dropdown menu (selected from a list of pre-defined values) If the field is free text, then we can use t...