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Chris Rose

Joined Jan 07, 2022

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Last activity Nov 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Chris Rose

Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

Zendesk - you are missing the boat here and going to lose compliance customers. There is no way to require MFA for end users and now you take the enterprise app functionality away from M365. SSO is not practical with hundreds of business customers. If this or required MFA for end users is not addressed, we'll be forced to move everything to Jira or service now as we need positive confirmation that end user is who they say they are for security reasons. Please reconsider building an enterprise app for M365 Commercial AND GCC-High. This is very common amongst vendors and Microsoft has a large market share so I don't see why this wouldn't be high in your road map. Cyber compliance isn't going anywhere, this problem will only get worse. Thanks for the consideration.

View comment · Posted Nov 27, 2024 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

Completely agree we really want ability to pick and choose views that force guided mode!

View comment · Posted May 10, 2024 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

We would love this capability as well to pick which views/queues are guided mode and which ones aren't. Any update on this?

View comment · Posted Feb 23, 2024 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

Honestly what is the point in making this optional? What user ever has voluntarily turned on security. If this can't be enforced it's a pretty pointless feature in my opinion. Please expedite central enforcement/requirement of MFA for end users.

View comment · Posted Feb 12, 2024 · Chris Rose

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Chris Rose commented,

CommentSingle sign-on

What is the maximum number of SSO configurations we can have simultaneously?

View comment · Posted Jun 27, 2023 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

Looking forward to it. Thanks!

View comment · Posted Mar 22, 2023 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

Hi Barry - Just wanted to check in if there is any updated timeline for applying skills post ticket creation (i.e. using triggers or automation). This is a huge need for us! Thanks in advance for any information you can share!

View comment · Posted Mar 22, 2023 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

We also need this feature as many of our clients work in compliance industries such as healthcare and government contracting. MFA is a pretty standard requirement for SaaS these days, especially ones that process, transmit and store data. Please add to roadmap!

View comment · Posted Jan 19, 2023 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Ticketing system (Support)

Any update on this and the timeline? This is a huge need. Thanks!

View comment · Posted Nov 14, 2022 · Chris Rose

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Chris Rose commented,

Community comment Feedback - Chat and Messaging (Chat)

The links provided are for the web widget, is there anything similar for messaging since it is the newer chat option?

View comment · Posted Jun 30, 2022 · Chris Rose

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