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Krishnamurthy Veeraraghavan
Joined May 09, 2022
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Last activity Sep 08, 2022
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Latest activity by Krishnamurthy Veeraraghavan
Krishnamurthy Veeraraghavan commented,
Erica
Tried your suggestion and its does not help
Enclosing the screen shot which is visible to customer once they login to the portal and as you see it only shows ID, Subject, Created, Last activity, Status and not able to add custom field name" Ticket Type" to show in the UI
View comment · Posted Sep 08, 2022 · Krishnamurthy Veeraraghavan
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Krishnamurthy Veeraraghavan commented,
HI Erica
Yes that is correct. Any suggestion on it
Regards
Krishnamurthy
View comment · Posted Sep 02, 2022 · Krishnamurthy Veeraraghavan
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Krishnamurthy Veeraraghavan commented,
Have Integrated Zendesk and Jira at present we are able create the Jira ticket from the Zendesk by clicking the Jira app and that is working fine
Need help : When we solve the Zendesk ticket which has the Jira reference ticket ID. How can i configure a notification so that it notifies the Jira ticket owner that the Zendesk ticket is close and close the Jira ticket also.
Kindly let me know who can i achieve this.
View comment · Posted Aug 26, 2022 · Krishnamurthy Veeraraghavan
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Krishnamurthy Veeraraghavan commented,
HI Team
In the customer UI view page how can I add a one more column to display the content is there in the customer field
Any suggestion
Regards
View comment · Posted Aug 25, 2022 · Krishnamurthy Veeraraghavan
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Krishnamurthy Veeraraghavan commented,
Most of the customer are asking this option available and can this be looked upon with high priority.All the other tools have this functionality.
View comment · Posted Jul 08, 2022 · Krishnamurthy Veeraraghavan
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Krishnamurthy Veeraraghavan commented,
Hi Kasper
When ever customer creates the ticket and enters the subject line details at that time it need to prefix a word before the subject line. Do let me know how can we achieve this.
Have three ticket form and need to make this change in all these three ticket forms
View comment · Edited Jul 07, 2022 · Krishnamurthy Veeraraghavan
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Krishnamurthy Veeraraghavan commented,
Hi Zendesk Team
Nowadays we see the export option is getting more critical and lots of our customer are asking for it.
It will be good if zendesk team look at it and have this option enabled.
Looking for your reply
View comment · Posted May 09, 2022 · Krishnamurthy Veeraraghavan
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