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Krishnamurthy Veeraraghavan's Avatar

Krishnamurthy Veeraraghavan

Joined May 09, 2022

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Last activity Sep 08, 2022

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ACTIVITY OVERVIEW

Latest activity by Krishnamurthy Veeraraghavan

Krishnamurthy Veeraraghavan commented,

Community comment Developer - Zendesk APIs

Erica

Tried your suggestion and its does not help

 

Enclosing the screen shot which is visible to customer once they login to the portal and as you see it only shows  ID, Subject, Created, Last activity, Status  and not able to add custom field name" Ticket Type" to show  in the UI

 

View comment · Posted Sep 08, 2022 · Krishnamurthy Veeraraghavan

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Krishnamurthy Veeraraghavan commented,

Community comment Developer - Zendesk APIs

HI Erica

Yes that is correct. Any suggestion on it

Regards

Krishnamurthy

View comment · Posted Sep 02, 2022 · Krishnamurthy Veeraraghavan

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Krishnamurthy Veeraraghavan commented,

CommentJira integration

Have Integrated Zendesk and Jira at present we are able create the Jira ticket from the Zendesk by clicking the Jira app and that is working fine

Need help : When we solve the  Zendesk ticket which has the Jira reference ticket ID. How can i configure a notification so that it notifies the Jira ticket owner that the Zendesk ticket is close and close the Jira ticket also.

Kindly let me know who can i achieve this.

View comment · Posted Aug 26, 2022 · Krishnamurthy Veeraraghavan

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Krishnamurthy Veeraraghavan commented,

Community comment Developer - Zendesk APIs

HI Team

In the customer  UI view page how can I add a one more column to display the content is there in the customer field 

Any suggestion

Regards

 

 

View comment · Posted Aug 25, 2022 · Krishnamurthy Veeraraghavan

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Krishnamurthy Veeraraghavan commented,

Community comment Feedback - Ticketing system (Support)

Most of the customer are asking this option available and can this be looked upon with high priority.All the other tools have this functionality.

View comment · Posted Jul 08, 2022 · Krishnamurthy Veeraraghavan

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Krishnamurthy Veeraraghavan commented,

CommentTicket customization

Hi Kasper

When ever customer creates the ticket and enters the subject line details at that time it need to prefix a word before the subject line. Do let me know how can we achieve this. 
Have three ticket form and need to make this change in all these three ticket forms

 

View comment · Edited Jul 07, 2022 · Krishnamurthy Veeraraghavan

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Krishnamurthy Veeraraghavan commented,

Community comment Feedback - Ticketing system (Support)

Hi Zendesk Team

Nowadays we see the export option is getting more critical and lots of our customer are asking for it.

It will be good if zendesk team look at it and have this option enabled.

Looking for your reply

 

View comment · Posted May 09, 2022 · Krishnamurthy Veeraraghavan

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