Jeremy Chapin
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Total activity11
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Last activity
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Activity overview
Latest activity by Jeremy Chapin-
Jeremy Chapin commented,
Zsa Trias thank you for just assuming it's user error and taking zero ownership on troubleshooting the issue I've reported. This is what I've come to expect from Zendesk Support. Believe it or not ...
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Jeremy Chapin commented,
Is anyone else having an issue with saved data in a custom field disappearing? I have a Customer Name ticket field, to which I add new names to daily, saving them in each ticket, and roughly 25% o...
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Jeremy Chapin commented,
Hi Christine, Thanks for getting back to me. The ticket event logs for the most recent occurrence just now shows a new macro being applied to a ticket that I didn't even have selected, and that was...
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Jeremy Chapin created a post,
Bulk Edit w/ Macro is Updating unselected Solved Tickets
Since the new Workspace "upgrade", I've noticed an issue where if I bulk Edit multiple Unassigned Tickets and apply a macro, it will intermittently apply that macro to several recent Solved tickets...
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Jeremy Chapin commented,
+1! Thank you Ethan! Ticket subject was always extremely helpful, Requester is not. We get multiple requests from the same people. In all honesty, whoever designed the new Workspace just flipped t...