Qin Brian
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Last activity
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Activity overview
Latest activity by Qin Brian-
Qin Brian commented,
When we use the API to download articles from Help Center, the data in [body] is like <table style="border-collapse: collapse; width: 144.571%; height: 943px;" border="1"> How can we extract real ...
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Qin Brian commented,
In many cases, the end-user revisited tickets to reply what agent has finished first reply content like asking for more information. Ticket status is still pending or open. No meaning to change st...
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Qin Brian commented,
How to evaluate the shortcuts efficiency? For example, there are 100 shortcuts for 100 different purposes or scenarios, we would like to know how many shortcuts are used in everyday's chats conver...
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Qin Brian commented,
The function of messaging is free or charged? How to charge?
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Qin Brian commented,
Hi Zendesk: What is the charging of using messaging? Is there any list?
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Qin Brian commented,
What is the meaning of the error: Attachment Manager "ticket.comments" undefined ? We met this errors in some tickets.
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Qin Brian commented,
How are triggers rules implemented on Follow Up tickets because the information like Comments Priority Type Assignee or Group can not be inherited by follow up tickets which are created by users...
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Qin Brian commented,
We have global business and to follow laws of privacy data protection from each country, we cannot let country A agents to see the data of country B. Can Live data dashboard be flexible to show on...
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Qin Brian commented,
Hi Can we adjust the options in Via? I want to check tickets from Google Play, but there is no clear option
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Qin Brian commented,
When we use API to close the tickets, let us say over 1000, it would take long time. We use python to read each ticket id then put the url with relevant tag etc Is there any better way?