Qin Brian
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Activity overview
Latest activity by Qin Brian-
Qin Brian created a post,
How can separate Tickets final group when tickets were created in Explore
We plan to calculate the timestamp of transferring tickets from Group A to Group X, in Zendesk's explore, I used this formula IF ([Changes - Field name] = "group_id"AND[Changes - Previous value]="x...
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Qin Brian commented,
Can Zendesk API extract data of leg information? For the calls not picked up, no information like agent_id etc. But Zendesk dashboard can show the information
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Qin Brian commented,
Can Zendesk show in one chart to explain how the metrics about times in inbound call and outbound call? It's hard to understand difference between leg and call. For example, the agents made 10 out...
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Qin Brian commented,
I would like to know who viewed which article so we can better understand who views the knowledge base with lowest data,etc
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Qin Brian commented,
Q1: I cannot open the webpage Metrics and attributes for Zendesk Talk. Q2: Can Zendesk talk separate the calls ended by end-user and calls ended by agents both inbound and outbound? Q3: There is no...
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Qin Brian commented,
You can see the details I got from API of audit. It's too complex to use API for analysis. IS there convenient way in ZD's dashboard to find the leave member is agent or customer?
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Qin Brian commented,
I work in this way https://kwaisupport.zendesk.com/api/v2/search.json?query="recipient": "customer-service@xxx.com"
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Qin Brian commented,
My problem is there are 5 email box with different names. We want to use ZD's dashboard to show how many email arrives to each mailboxCan ZD fulfil it?
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Qin Brian commented,
Hi ZD: Is there possible to use function in ZD to separate the chats which are really dropped? Can we find type is chat.memberleave in ZD query? Then can we separate the member is agent instead of ...
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Qin Brian created a post,
How to get the group info (name or id) before the ticket is assigned to another group?
I used below function to sort out the tickets information that what is the original group before the ticket was assigned to another group by agents. If [Changes - Field name]= "group_id" and [Chan...