Qin Brian

1. Agent guide
2. Ticket management
3. Accessing and using the Views admin page

Hi Zendesk team: One tough question. There are many views in my company covering different languages and countries. We divided our agents into different teams and each team handle over 10 views. Ca...

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• Qin Brian
• Created April 10, 2023 15:03
• 0 votes

1. Support
2. ...
3. Ticket management
4. About ticket archiving

Hi Zendesk team I have one question. In Zendesk, the default setting for archive is 120 days. But we found tickets in Dec 2022 have been marked as "This is an archived ticket". Can Zendesk help ans...

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• Qin Brian
• Created March 01, 2023 04:31
• 0 votes

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Is there a character limit on ticket comments?

What is the limit of Title Characters?

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• Qin Brian
• Created November 08, 2022 03:45
• 0 votes

1. Support
2. ...
3. Ticket management
4. Understanding and managing suspended tickets and spam

One question: If nobody reviews a suspended email, it is automatically deleted after 14 days.   What is the design logic to delete such suspended emails from Zendesk? How can we trace back to see w...

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• Qin Brian
• Created October 19, 2022 16:06
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Managing users in multiple organizations

Sorry for not going through all posts. I have one question on triggers to users with multiple organizations. I give one example: One user named James who is categorized as Organization ABC and Orga...

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• Qin Brian
• Created October 18, 2022 04:13
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. How can I export my help center content?

When we use the API to download articles from Help Center, the data in [body] is like  <table style="border-collapse: collapse; width: 144.571%; height: 943px;" border="1"> How can we extract real ...

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• Qin Brian
• Created August 07, 2022 04:17
• -1 votes

1. Community
2. Zendesk Suite Q&A
3. Calculating Next Reply After First Reply Time

In many cases, the end-user revisited tickets to reply what agent has finished first reply content like asking for more information.  Ticket status is still pending or open. No meaning to change st...

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• Qin Brian
• Created July 09, 2022 14:55
• 0 votes

1. Chat
2. ...
3. Best practices and recipes
4. Setting up shortcuts and departments to optimize agent efficiency

How to evaluate the shortcuts efficiency?  For example, there are 100 shortcuts for 100 different purposes or scenarios, we would like to know how many shortcuts are used in everyday's chats conver...

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• Qin Brian
• Created July 09, 2022 14:37
• 0 votes

1. Zendesk updates
2. Announcements
3. Introducing messaging

The function of messaging is free or charged?  How to charge? 

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• Qin Brian
• Created July 09, 2022 04:08
• 0 votes