Qin Brian
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Last activity
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Activity overview
Latest activity by Qin Brian-
Qin Brian created a post,
Live Data Dashboard Customization
Feature Request Summary: For enterprises with global business, it's best that we can create different Zendesk Live Data dashboards with customized tickets groups or chat departments. Descripti...
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Qin Brian commented,
What is the limit of Title Characters?
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Qin Brian commented,
One question: If nobody reviews a suspended email, it is automatically deleted after 14 days. What is the design logic to delete such suspended emails from Zendesk? How can we trace back to see w...
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Qin Brian commented,
Sorry for not going through all posts. I have one question on triggers to users with multiple organizations. I give one example: One user named James who is categorized as Organization ABC and Orga...
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Qin Brian commented,
When we use the API to download articles from Help Center, the data in [body] is like <table style="border-collapse: collapse; width: 144.571%; height: 943px;" border="1"> How can we extract real ...
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Qin Brian commented,
In many cases, the end-user revisited tickets to reply what agent has finished first reply content like asking for more information. Ticket status is still pending or open. No meaning to change st...
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Qin Brian commented,
How to evaluate the shortcuts efficiency? For example, there are 100 shortcuts for 100 different purposes or scenarios, we would like to know how many shortcuts are used in everyday's chats conver...
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Qin Brian commented,
The function of messaging is free or charged? How to charge?
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Qin Brian commented,
Hi Zendesk: What is the charging of using messaging? Is there any list?
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Qin Brian commented,
What is the meaning of the error: Attachment Manager "ticket.comments" undefined ? We met this errors in some tickets.