Jason Ortega
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Total activity21
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Last activity
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Member since
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Following0 users
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Votes8
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Activity overview
Latest activity by Jason Ortega-
Jason Ortega commented,
As a work around we are deciding to add a ticket field that will be updated whenever our SLA conditions are met and then we will use that as a column in our view next to the SLA
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Jason Ortega commented,
Hi ZD Team, Is there any way to choose custom ticket fields or is there a limit on which type of ticket field is available to interact with Macro Actions? For example, it appears that our custom ...
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Jason Ortega commented,
Hi Daniel Dobrzensky, thanks for the tip, this works for most intents and purposes. The only time it can get weird is if you have multiple browser windows with zendesk domain (like maybe one lookin...
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Jason Ortega created a post,
Implement way to open zendesk URL links inside existing zendesk session
Below you will find my original request that was asked to be posted here. It would be great to target existing zendesk sessions when zendesk ticket URLs are clicked outside of zendesk. I dont know ...
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Jason Ortega commented,
I thumb this up but I have the more general need of only showing ticket fields to Agents that belong to a certain group. Conditional ticket fields do not satisfy this either. Thank you!
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Jason Ortega created a post,
Dynamic "if value is" field for conditional ticket fields
Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user ...
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Jason Ortega commented,
Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user ...