Jason Ortega
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Last activity
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Recent activity by Jason Ortega-
As a work around we are deciding to add a ticket field that will be updated whenever our SLA conditions are met and then we will use that as a column in our view next to the SLA
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Hi ZD Team, Is there any way to choose custom ticket fields or is there a limit on which type of ticket field is available to interact with Macro Actions? For example, it appears that our custom ...
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Hi Daniel Dobrzensky, thanks for the tip, this works for most intents and purposes. The only time it can get weird is if you have multiple browser windows with zendesk domain (like maybe one lookin...
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I thumb this up but I have the more general need of only showing ticket fields to Agents that belong to a certain group. Conditional ticket fields do not satisfy this either. Thank you!
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Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user ...