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Beverly Dawson's Avatar

Beverly Dawson

Joined Oct 22, 2021

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Last activity Mar 16, 2022

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Latest activity by Beverly Dawson

Beverly Dawson commented,

Community comment Feedback - Admin Center

Our organization is constantly updating views, macros, and dynamic content, often in large groups of items and not just one or two. In general, I'm not a fan of having to go outside my instance of zendesk to a new tab for the Admin Center, however I could adjust IF I didn't think this was responsible for the extreme delay in updates we're now experiencing. 

Since the update moving these features to the separate Admin Center, it takes an excruciatingly long time for changes we've made to be reflected in zendesk. How can I update 30 some macros in one shift, when it takes half an hour or more before I can test and make sure my changes worked and behave as expected? I'm hoping the delay will improve as the update continues to get fleshed out, but right now I dread having to make any updates and just repeatedly bang refresh before I can see the results of my work, and more importantly, before changes I make are available to our agents.

Sometimes these changes are pretty time sensitive and the entire team is on hold until the change updates. It's pretty frustrating. 

View comment · Posted Mar 16, 2022 · Beverly Dawson

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