Alex Gillum-Webb

Jumping in on this - how are we able to contact customer support at the moment? I had a couple of things I want to discuss but 'support@zendesk.com' appears to raise a ticket, that gets auto-solved, with an email reply back to 'join us on messgaing' which is a link that takes me to our companies own Zendesk Support instance.

It appears your requests page no longer functions either.

+ 1 Another request for this here. I wanted to re-map our articles by product type, so using products at category level, to give our customers a better experience when browsing our knowledge base. As we will have a lot of overlapping content if doing this (which obviously many users do - bearing in mind those vocal about it probably only represent a fraction of the total) it does make it rather difficult to manage.

Currently I have to define products in sections, under other more generic categories, so that content isnt duplicated.

I'd like customers to choose their product first, and then look at the content under that umbrella, but i'd need to duplicate at least 50% of content at a conservative estimate for my use case.

Await further development updates!