Alex Gillum-Webb
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Activity overview
Latest activity by Alex Gillum-Webb-
Alex Gillum-Webb commented,
I could not get the above working with assignee tags. In case anyone is looking to specify specific agents then an alternative is to use the Agent IDs in an array: IF IN([Assignee ID],ARRAY("user_i...
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Alex Gillum-Webb created a post,
Help with adding External Links as dummy 'Sections' on Categories page
Hi Folks, I've created two 'dummy' sections to appear on the categories page, called 'Documentation' and 'Integration Guides' - they are links to external URLs. Its pretty much there, but I want th...
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Alex Gillum-Webb commented,
Jumping in on this - how are we able to contact customer support at the moment? I had a couple of things I want to discuss but 'support@zendesk.com' appears to raise a ticket, that gets auto-solved...
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Alex Gillum-Webb commented,
+ 1 Another request for this here. I wanted to re-map our articles by product type, so using products at category level, to give our customers a better experience when browsing our knowledge base. ...