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Patrick Bu Jonassen
Joined Oct 27, 2021
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Last activity Oct 17, 2024
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Latest activity by Patrick Bu Jonassen
Patrick Bu Jonassen commented,
+1 on this. Its creating extra work and a lot of frustration for one of our customers creating tickets through API as internal notes.
View comment · Posted May 24, 2024 · Patrick Bu Jonassen
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Patrick Bu Jonassen commented,
The change to “default internal notes on tickets with only internal notes” is an issue for one of our larger customers as well. Their tickets primarily comes in through API as internal notes, and now adds an extra two clicks for each ticket. It would be great if you can add a setting for customers to choose default public reply on tickets with only internal notes.
Patrick Bu Jonassen
Kundelab.no
View comment · Edited May 21, 2024 · Patrick Bu Jonassen
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