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Patrick Bu Jonassen's Avatar

Patrick Bu Jonassen

Joined Oct 27, 2021

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Last activity Oct 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Patrick Bu Jonassen

Patrick Bu Jonassen commented,

Community comment Feedback - Ticketing system (Support)

+1 on this. Its creating extra work and a lot of frustration for one of our customers creating tickets through API as internal notes.

View comment · Posted May 24, 2024 · Patrick Bu Jonassen

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Patrick Bu Jonassen commented,

CommentTicket management

The change to “default internal notes on tickets with only internal notes” is an issue for one of our larger customers as well. Their tickets primarily comes in through API as internal notes, and now adds an extra two clicks for each ticket. It would be great if you can add a setting for customers to choose default public reply on tickets with only internal notes.

 

Patrick Bu Jonassen

Kundelab.no

View comment · Edited May 21, 2024 · Patrick Bu Jonassen

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