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Tsvetina Ivanova

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Latest activity by Tsvetina Ivanova
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    Tsvetina Ivanova commented,

    1. Support
    2. ...
    3. Measuring success
    4. Understanding ticket reply time

    Hi, I'm using the Explore and for the First time reply time brackets I see the bracket - No replies. I'm wondering how is calculated? Does it include the tickets that are created internally? Does i...

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