Jim
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Activity overview
Latest activity by Jim-
Jim commented,
No with that it will create a new ticket when the costumer responds back the first time then you have to Merge the tickets together. Please reach out via Email and I will supply more details
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Jim created a post,
SMS Channel enabled on new ticket creation
How can we enable the SMS channel when we are opening a ticket for the user? Most of our communications are with SMS.
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Jim commented,
Thats great that we can text from the ticket. BUT when the customer responds to the text it opens a new ticket. Is there a way to have it update the ticket you are texting from?