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Amanda Jennewein's Avatar

Amanda Jennewein

Joined Feb 10, 2022

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Last activity Dec 11, 2023

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ACTIVITY OVERVIEW

Latest activity by Amanda Jennewein

Amanda Jennewein commented,

Community comment Feedback - Ticketing system (Support)

Any updates on this request, not being able to do this is very limiting for providing Org specific to internal and external stakeholders. 

View comment · Posted Sep 07, 2022 · Amanda Jennewein

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Amanda Jennewein commented,

Community comment Feedback - Ticketing system (Support)

Agreed that this would be a helpful feature.  We often have agents type up summaries in tickets and root causes - these posts are long and often needed in long tickets (with 20+, 50+ posts) so it would be nice to link back to a ticket post rather than cut/paste the contents into another document.

We also need this for when we escalate Zendesk tickets internally to other teams through Jira, this would be most helpful for those other teams, so they don't have to pour through lengthy tickets.

We also have feedback workflows for our agents to identify broken process during a ticket - these posts are often in the middle of a ticket, so a ticket link isn't super helpful in finding a post that exists somewhere in a longer ticket.

View comment · Posted May 11, 2022 · Amanda Jennewein

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Amanda Jennewein created a post,

Post Feedback - Admin Center

Would love to be able to filter and soft by user permissions; Light Agent, Administrator, etc. Would also like to perform bulk actions with team members, based on permissions/role. 

Posted Feb 10, 2022 · Amanda Jennewein

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