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Elizabeth Brewster

Joined Jan 03, 2023

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Last activity Jan 03, 2023

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Elizabeth Brewster commented,

CommentViews, ticket status, and ticket fields

The issue with deactivating the "Type" field is that you can no longer use it to calculate SLAs.  ZenDesk really needs to make this field editable, and enable admin to set up SLA calculations on any/all of the options.

View comment · Posted Jan 03, 2023 · Elizabeth Brewster

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