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Kirk Struik

Joined Jan 22, 2024

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Last activity Jun 19, 2024

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Latest activity by Kirk Struik

Kirk Struik commented,

Community comment Discussion - Tips and best practices from the community

If I leave step 3 as “Contains none of the following” then every new ticket sent in gets the auto response saying you've tried to respond to closed ticket. 

If I change step 3 to “Contains At Least One Of the Following” then each time I close a ticket, the REQUESTOR gets an email saying they responded to a closed ticket, which isn't right either.

 

EDIT:
If I first submit my comments as “OPEN” and then submit a gain as “solved” it works.  Its just if I add comments and SUBMIT as solved it send the email to the user. 

 

 

View comment · Edited Jun 19, 2024 · Kirk Struik

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Kirk Struik created a post,

Post Feedback - Help Center (Guide)

According to the support agent I spoke to, the main Guide sections page is limited to 30 sections, even if you add the {{pagination}} code.  This is due to a limitation in the API.

I am requesting that the API be updated to include pagination so that we have as many Sections and articles as work for our business.

 

 

Posted Jan 22, 2024 · Kirk Struik

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