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Tracy Clark
Joined Nov 16, 2022
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Last activity Dec 04, 2024
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Latest activity by Tracy Clark
Tracy Clark commented,
good to know, thank you. you may close this comment.
View comment · Posted Dec 04, 2024 · Tracy Clark
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Tracy Clark commented,
What plan do we have, I thought we had an Enterprise plan.
View comment · Posted Dec 03, 2024 · Tracy Clark
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Tracy Clark commented,
We are using Zendesk Agent Workspace … Is there a way for an Admin to change an agents Chat status from Online to Invisible? Thank you!
View comment · Posted Jun 28, 2024 · Tracy Clark
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Tracy Clark commented,
I don't understand how to turn on Draft Mode for my team, please put in step by step information on how to activate? Using Internal Note as you are drafting your email is safest you never know, but to not have it carry to Public Reply automatically is not efficient.
View comment · Posted Jun 25, 2024 · Tracy Clark
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Tracy Clark commented,
I agree having the oldest on top is not efficient, we want to know what was last said when opening a ticket not was first said. Is their a way to change the direction of the conversation?
View comment · Posted Jun 25, 2024 · Tracy Clark
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Tracy Clark commented,
I 100% agree having an option to Add CC and include an external email address would be great and save a bunch of individual forwarding time spent moving ticket to proper individual.
View comment · Posted Nov 16, 2022 · Tracy Clark
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