Ariel Kahn

I second this!

The Knowledge Capture App allows this and has more setting customization. Right now search defaults to a brand that we do not use KB articles from and we cannot change the default filters or help center to search from. Because of this, the articles automatically suggested are irrelevant as well. We have reorganized some workflows for the new agent workspace, and if Knowledge in the context panel is going to be replacing the Knowledge Capture App soon that's a real forced loss in productivity. 
Would love to see one of the following solutions prioritized: 

1. A way to set the default help center/brand to search in the knowledge context panel
2. A way to restrict which help centers/brands are searched in the knowledge context panel
3. Memory of selected filters across tickets, regardless of brand