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Trevor Mead-Robins

Joined Jul 01, 2023

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Last activity Nov 10, 2023

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ACTIVITY OVERVIEW

Latest activity by Trevor Mead-Robins

Trevor Mead-Robins commented,

CommentSpam and suspended tickets

To delete tickets already created (I had over 500) I created a view with the qun in the description.  

View comment · Posted Nov 10, 2023 · Trevor Mead-Robins

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Trevor Mead-Robins commented,

CommentSuite basics

Agreed. Wasted two hours trying to do simply customer export and going in circles. This feature used to be there and now I am paying more and have less basic features. Instead of wasting more time, I am looking at solutions other than ZenDesk. 

View comment · Posted Jul 01, 2023 · Trevor Mead-Robins

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Trevor Mead-Robins commented,

CommentAccount settings of the ticketing system

No default customer (end-user) export;   No option to include phone number field in customers; No ability to sort by email; No other filter options for customers. No option to build merge customers. This type of limitation makes me look at other solutions. Contacting support was a waste of time and pointed me towards paid  3rd party solution that still doesn't do what I need. Something so simply should not require contacting sales. 

View comment · Posted Jul 01, 2023 · Trevor Mead-Robins

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