Lisa Setford
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Total activity21
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes7
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Subscriptions6
Activity overview
Latest activity by Lisa Setford-
Lisa Setford commented,
Hey Josh, We found a way around this issue. Disable 'Personalised email replies' and ensure agent aliases are set up with first name and surname initial if preferred. Admin - Channels - Email - Per...
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Lisa Setford commented,
I also agree with the above. We have also noticed this is happening on Side conversations, however, it is not consistent across the agents, meaning some full names are showing and some are not.Coul...
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Lisa Setford commented,
Hi Team, We also require this function for our Sales team in Live Chat. When price matching we would like to request the competitor link from the cx prior to the chat being served. Currently, ther...
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Lisa Setford commented,
Great Question, we would also like to add a custom fields to the pre-chat form. For example, customers Post Code or prompt customer to provide a URL to product/item.
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Lisa Setford commented,
Totally agree, this change has made it harder for agents and admins to search for tickets. Where we used to jump to a particular page we now need to scroll through one by one. Please change it back...
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Lisa Setford commented,
Thank you, will have a look to see if suitable for our needs.
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Lisa Setford commented,
Is there a way to stop the redaction for gift cards with the same amount of digits as credit cards in Web Chat and Emails?
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Lisa Setford commented,
This would be great, was anything set up for solving chats?