Lisa Setford

1. Community
2. Feedback - Ticketing System (Support)
3. ZD view- Display number of pages

Totally agree, this change has made it harder for agents and admins to search for tickets. Where we used to jump to a particular page we now need to scroll through one by one. Please change it back...

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• Lisa Setford
• Created March 28, 2023 22:32
• 7 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Automatically redacting credit card numbers from tickets

Thank you, will have a look to see if suitable for our needs. 

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• Lisa Setford
• Created January 18, 2023 01:19
• 1 vote

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Automatically redacting credit card numbers from tickets

Is there a way to stop the redaction for gift cards with the same amount of digits as credit cards in Web Chat and Emails? 

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• Lisa Setford
• Created January 18, 2023 01:03
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Chat -- automating the ending of a chat

This would be great, was anything set up for solving chats? 

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• Lisa Setford
• Created January 10, 2023 23:57
• 0 votes