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Holly Jania

Joined Oct 21, 2021

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Last activity Oct 19, 2022

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ACTIVITY OVERVIEW

Latest activity by Holly Jania

Holly Jania commented,

CommentTeam members and groups

It would be great to have agent statuses without omnichannel

View comment · Posted Oct 19, 2022 · Holly Jania

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Holly Jania commented,

CommentTeam members and groups

Any updates to when this will be released to general ZD users? 

View comment · Posted Jun 24, 2022 · Holly Jania

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Holly Jania commented,

Community comment Feedback - Help Center (Guide)

We would like this as well!

View comment · Posted Jun 17, 2022 · Holly Jania

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Holly Jania commented,

Community comment Feedback - Ticketing system (Support)

Any updates to this?

View comment · Posted Jun 16, 2022 · Holly Jania

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Holly Jania commented,

Community comment Feedback - Ticketing system (Support)

Any update on this?

View comment · Posted Apr 26, 2022 · Holly Jania

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Holly Jania commented,

CommentViews, ticket status, and ticket fields

We've also been experiencing issues. 

View comment · Posted Feb 18, 2022 · Holly Jania

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Holly Jania created a post,

Post Feedback - Admin Center

Previously, I could change views, macros, triggers, etc. without a new tab opening up. Now, if I want to change a view it bounces me to the admin center, and then I have to open another new tab to go back to my regular instance to view the change. These unnecessary steps have made things more inconvenient than before.

Posted Feb 14, 2022 · Holly Jania

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Holly Jania commented,

Community comment Feedback - Help Center (Guide)

Have there been any updates to this? Clients can now select "Open" "Awaiting your reply" and "Solved" But I still don't see an option for "On-hold"?

View comment · Posted Jan 12, 2022 · Holly Jania

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