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Rob Mensching

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Latest activity by Rob Mensching
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    Rob Mensching commented,

    1. Agent guide
    2. Ticket basics
    3. Formatting text with Markdown

    nick anderson, if I could upvote your comment more, I would. It is unclear how the current design is the best of all available.

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    • Rob Mensching
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    Rob Mensching commented,

    1. Agent guide
    2. Ticket basics
    3. Formatting text with Markdown

    Matthias Miltenberger and Nick Vincent-Maloney are both correct. We have very technical support staff that need to respond with very precise formatting. Every single one of them despises the new ed...

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    • Rob Mensching
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    Rob Mensching commented,

    1. Agent guide
    2. Ticket basics
    3. Formatting text with Markdown

    Is there a schedule posted somewhere when the rest of the "Not supported, yet" items will be implemented? For example, the lack of Link is a major loss of functionality from the old, simple editor.

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    • Rob Mensching
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    • 6 votes