Josh Padnick
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Activity overview
Latest activity by Josh Padnick-
Josh Padnick commented,
Thanks, Jarrad! We had a single field to propagate from org to ticket with only 6 possible values, so I wound up just defining 6 separate triggers.
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Josh Padnick commented,
Thanks for your input! We're on Zendesk Suite Professional, at least for now. And tags and a custom dropdown field were exactly what I was thinking is a possibility, though just as you said, if the...
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Josh Padnick created a post,
Tracking the original agent
We're setting up a support process where the first agent to whom the ticket is assigned is the "tier 1" agent, and that agent may later escalate the ticket by assigning it to a Zendesk group or a p...