Beatriz Oliveira

We are experiencing the same issue, but Zendesk's response is not satisfactory. The rating cannot depend on whether the user has a special DKIM configured.
The rating should not depend on the email click, but alternatively, could you take the user to a page and collect the click there? This way there would be no dependencies.

We are being harmed because of this situation. Zendesk must provide a solution to remove all repeated negative ratings from the same customer. Please advise.