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Mamantha

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Activity overview

Latest activity by Mamantha
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    Mamantha created a post,

    duplicate user profiles

    we find zendesk has duplicate user profiles if customer contact us by email the first time and by Whatsapp next time, agents don't know if customer contact us before if tickets history can't organi...

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    Mamantha created a post,

    Agent's profile

    I find there are five attributes about tickets in agent's profile, can i add more, such as inbound or outbound call, brand etc. I was told that the Attributes that I see in the Agent's profile are ...

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    Mamantha created a post,

    whatsapp in zendesk support different languages?

    we support different languages, how to set up to let the system's auto reply and survey questions to be the languages accordingly ,for example Portuguese. I believe many people need this feature, p...

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    Mamantha created a post,

    India number /Vietnam number

    Answered

    we want to buy local numbers in India and Vietnam, but we can't get it from zendesk, it's awkward since zendesk is the only platform we are using. I found there are many customers have the same nee...

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    Mamantha created a post,

    India number

    Not planned

    we want a India local number to support our business, i find others had the same issue two or three years ago, if Twilio can't provide it, i suggest zendesk can have more partners to fulfill our ne...

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    Mamantha created a post,

    Want a trigger that will assign missed calls to agent who support a particular language

    Answered

    hi team, My team support customers in different countries, so we have many local numbers. For the missed calls, we want a trigger that will assign missed calls to agent who support a particular lan...