Michael Le

1. People
2. ...
3. End users and organizations
4. Adding custom fields to users

Hello I hope all is well, I'm having difficulties translating Custom Fields into Custom User Fields with a webhook as shown above with Dane's example, may I have someone take a look and see why the...

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• Michael Le
• Edited November 15, 2023 22:05
• 0 votes

1. Community
2. Zendesk APIs
3. Ticket custom fields and user fields

Hello! I'm looking to achieve something similar to this and I can't figure out what seems to be the issue as it's not running correctly. (I feel like I'm missing a huge component somewhere) I have ...

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• Michael Le
• Created November 14, 2023 22:18
• 0 votes

1. Apps and integrations
2. ...
3. Apps and the Zendesk Marketplace
4. Managing your installed apps

Hello! Was there a recent change/update where receiving an incoming chat would default to the end-user profile rather than what was last selected on the right sidebar?Our team uses the apps in the ...

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• Michael Le
• Created October 28, 2022 23:33
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

Thank you!

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• Michael Le
• Created November 11, 2021 17:02
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

Hello, Sorry to dig this up again, I'm looking to exclude certain tickets to send out CSATs; my situation is: I've made a forwarding system, and if certain tickets have a selected tag, this automat...

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• Michael Le
• Edited November 09, 2021 01:11
• 0 votes