✔ Michael Le

1. Apps and integrations
2. ...
3. Apps and the Zendesk Marketplace
4. Managing your installed apps

Hello! Was there a recent change/update where receiving an incoming chat would default to the end-user profile rather than what was last selected on the right sidebar?Our team uses the apps in the ...

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• ✔ Michael Le
• Created October 28, 2022 23:33
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

Thank you!

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• ✔ Michael Le
• Created November 11, 2021 17:02
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

Hello, Sorry to dig this up again, I'm looking to exclude certain tickets to send out CSATs; my situation is: I've made a forwarding system, and if certain tickets have a selected tag, this automat...

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• ✔ Michael Le
• Edited November 09, 2021 01:11
• 0 votes