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Operations Support

Joined Jul 08, 2022

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Last activity Sep 22, 2022

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ACTIVITY OVERVIEW

Latest activity by Operations Support

Operations Support commented,

CommentZendesk policies and agreements

Its cool how ppl snake in with a pretty solution post after its been solved - where do i get those "Zendesk Pro" badges? 

View comment · Posted Sep 22, 2022 · Operations Support

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Operations Support created a post,

Post Feedback - Help Center (Guide)

Ever since last week I have been experiencing this issue where if I try to edit code for a certain theme that I imported from github (that is no longer connected to github) and hit save, I get an error message that says "Failed to Save theme". I am then re-directed back to the workbench page. This is frustrating because I was most of the way done with editing this theme. I have mostly only changed the CSS and I am not sure why this would be happening now. It was not happening for the first few weeks of making edits and now when I am mostly done I cannot save. Any suggestions?Errorbelow

Edited Sep 22, 2022 · Operations Support

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Operations Support commented,

Community comment Q&A - Help center and community

Hi, I'm not sure why the Zendesk team hasn't pointed people in the right direction with this issue but I found an article that implicitly solves this issue. 

To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

To allow unsafe HTML in HTTP responses

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Settings > Security, click Display Unsafe Content check box.
3. Click Update.

With this checked you should be able to embed. 

Link to article 

View comment · Posted Jul 11, 2022 · Operations Support

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Operations Support commented,

CommentZendesk policies and agreements

I found another post that implicitly answers my question. To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

To allow unsafe HTML in HTTP responses

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Settings > Security, click Display Unsafe Content check box.
3. Click Update.

With this checked you should be able to embed. 

Link to article 

View comment · Edited Jul 11, 2022 · Operations Support

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Operations Support commented,

CommentUsing themes and customizing your Help Center

UPDATE: To find this setting it is actually

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Setting > Security, click Display Unsafe Content check box. 
3. Click Update.

View comment · Edited Jul 11, 2022 · Operations Support

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Operations Support commented,

CommentZendesk policies and agreements

What about the ability to iframe another resource into an article? This seems necessary. 

View comment · Posted Jul 08, 2022 · Operations Support

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Operations Support commented,

Community comment Q&A - Help center and community

Anyone have any updates on this? This is a necessary feature.

View comment · Posted Jul 08, 2022 · Operations Support

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