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Nádia H.
Joined Jan 04, 2023
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Last activity Jan 04, 2023
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Latest activity by Nádia H.
Nádia H. commented,
CommentSetting up and using Text
Hey there Zendesk team!
I have 2 questions:
1) Let's say we have a ticket with an email thread, is it possible to send a SMS on that same ticket thread? As we do phone calls, for instance? Or does a new ticket need to be opened?
2) Additionally, once we get a reply, would that be integrated on the same ticket?
Thanks in advance!
View comment · Posted Jan 04, 2023 · Nádia H.
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