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Ben Wright

Joined Oct 21, 2021

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Last activity Jan 16, 2025

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ACTIVITY OVERVIEW

Latest activity by Ben Wright

Ben Wright created a post,

Post Feedback - Ticketing system (Support)

Currently, ticket trigger actions can only modify checkbox, drop-down, text, number, and date custom fields, as described here

 

I am requesting the ability for ticket trigger actions to also modify custom Decimal fields. Right now a Decimal field can only be changed manually, which makes them significantly less useful.

Posted Jan 14, 2025 · Ben Wright

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Ben Wright commented,

Community comment Feedback - Ticketing system (Support)

The lack of ability to do this makes Explore reporting significantly less useful to our organization. Please stress the importance of this feature to the team.

View comment · Posted May 16, 2022 · Ben Wright

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Ben Wright commented,

CommentCustomizing reports

Is there a way to sort the stacked elements by quantity? E.g. highest value in column is on the bottom, smallest value on the top

View comment · Posted Apr 26, 2022 · Ben Wright

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Ben Wright commented,

Community comment Feedback - Reporting and analytics (Explore)

Yeah if Zendesk wants Explore to actually be useable in a corporate environment, basic features like discarding unsaved changes need to be present. +1 for getting this implemented.

View comment · Posted Apr 22, 2022 · Ben Wright

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