Irina Gorelik

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Populating Problem Ticket Subject in Explore

I was taken completely by surprise that this wasn't already supported. It seems so obvious that the problem ticket subject would be the descriptor of what the incident is about.

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• Irina Gorelik
• Created April 27, 2023 15:07
• 0 votes

1. Community
2. Feedback - Admin Center
3. Bulk Import of Holidays to Schedules

I am upvoting this. I have multiple schedules for US shifts, so instead of easily taking a few mouse clicks to upload the same holidays, I have to spend ~15 minutes or more copy-pasting the same ho...

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• Irina Gorelik
• Created March 08, 2023 15:19
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Calculating First Update Time after ticket was re-assigned to another group

Plus one to this. I feel like there could, in general, be more metrics that are more conducive to tiered support. 

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• Irina Gorelik
• Created February 09, 2023 22:24
• 0 votes