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Kellen Cox

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Activity overview

Latest activity by Kellen Cox
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    Kellen Cox commented,

    1. Messaging
    2. ...
    3. Zendesk messaging
    4. About messaging

    Good day,  Is there anyway for us to control how many customers can message us through the widget at one time? We don't want customers to have a long queue wait and would rather redirect them to fi...

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    • Kellen Cox
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    • 1 vote
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    Kellen Cox commented,

    1. People
    2. ...
    3. End users and organizations
    4. Managing end users

    Thank you @...! That was most helpful. Is there a way for a user field to be utilized on a ticket form? It would be really nice, for example, if we were to update pet details on the user level, but...

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    • Kellen Cox
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    • 1 vote
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    Kellen Cox commented,

    1. People
    2. ...
    3. End users and organizations
    4. Managing end users

    Is there no way to add custom fields to an end user record type? We want to track other data about our customers. For example, since we sell pet supplements, we'd like to have a field for their pet...

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    • Kellen Cox
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    Kellen Cox commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Coach agents while on a call

    Jenny, I would argue that between Barge and Whisper, Whisper would have been a much better feature to have prioritized. It is the most effective way to train a new agent, and is a much better exper...

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    • Kellen Cox
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    • 1 vote