Olivia Improta
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Last activity
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Activity overview
Latest activity by Olivia Improta-
Olivia Improta commented,
Hi Mike Konstantin Thanks for the suggestion. This is what we'd like to achieve: Tickets reporting the same issue are manually linked to a Jira item thanks to the integration between Zendesk and J...
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Olivia Improta created a post,
Zendesk Jira Integration - Bulk function
It would be great if we could link a Jira item to multiple emails at the same time when using the edit bulk function. It will save lots of time. Thanks
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Olivia Improta commented,
Ginger Collison Solution: you need to add the HTML content to the trigger in a minified version. This way, there won't have gaps between the content. I used this website https://www.willpeavy.com/t...
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Olivia Improta commented,
Hi Florian Prestifilippo I'm having the same issue with big blank spaces in the HTML email we're sending via triggers. When I inspect the page I can see that lots of <br> are added. Can you share t...
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Olivia Improta commented,
Thanks Giuseppe for checking and providing a workaround! Have a nice day!
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Olivia Improta commented,
Hello, is it possible to display both the % and the total number on the same chart? For example, in this report, I've chosen to display the result in % (Result manipulation> Result path calculation...
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Olivia Improta created a post,
Explore - Report on requester wait time for all replies in a ticket
Hello, I need some assistance in building a query in Zendesk Explore. I'd like to understand what is the average waiting time of the end-user every time they're waiting for a response (not only the...