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Heather Shetrawski

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Latest activity by Heather Shetrawski
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    Heather Shetrawski commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Caller ID on outbound calls

    Why is ZD ignoring requests for this feature?? It is such basic functionality for any business/support phone line and does not make sense to have to use an external number workaround. Customers are...

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    • Heather Shetrawski
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    • 2 votes
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    Heather Shetrawski commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Viewing and understanding SLA targets

    Is there an article with best practices for setting up Talk SLAs? We've committed to our partners that 70% of phone calls received during business hours will be answered within 20 seconds. How to w...

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    • Heather Shetrawski
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