Heather Shetrawski

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Latest activity by Heather Shetrawski
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    Heather Shetrawski commented,

    Why is ZD ignoring requests for this feature?? It is such basic functionality for any business/support phone line and does not make sense to have to use an external number workaround. Customers are...

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    Heather Shetrawski commented,

    Is there an article with best practices for setting up Talk SLAs? We've committed to our partners that 70% of phone calls received during business hours will be answered within 20 seconds. How to w...