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Patrick Currie

Joined Oct 26, 2021

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Last activity Apr 12, 2022

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ACTIVITY OVERVIEW

Latest activity by Patrick Currie

Patrick Currie commented,

CommentBusiness rules

We just started covering 24/7.  We had reporting built to track calls outside of our original schedule from 8-6 so we could get a sense of after hours volume prior to launching 24/7 coverage.  We primarily use talk and SMS. 

I'd still like to measure calls between 6 PM to 8 AM and on weekends separately.  How do I get this set up?  

View comment · Posted Apr 12, 2022 · Patrick Currie

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Patrick Currie commented,

Community comment Feedback - Ticketing system (Support)

Hi any updates on the ability to remove items from the dash or minimize the dash?  I have new team members who have voice similiar concerns as above.  

Thank you.

View comment · Posted Oct 22, 2021 · Patrick Currie

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