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Patrick Currie
Joined Oct 26, 2021
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Last activity Apr 12, 2022
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Latest activity by Patrick Currie
Patrick Currie commented,
We just started covering 24/7. We had reporting built to track calls outside of our original schedule from 8-6 so we could get a sense of after hours volume prior to launching 24/7 coverage. We primarily use talk and SMS.
I'd still like to measure calls between 6 PM to 8 AM and on weekends separately. How do I get this set up?
View comment · Posted Apr 12, 2022 · Patrick Currie
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Patrick Currie commented,
Hi any updates on the ability to remove items from the dash or minimize the dash? I have new team members who have voice similiar concerns as above.
Thank you.
View comment · Posted Oct 22, 2021 · Patrick Currie
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