Patrick Currie

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

We just started covering 24/7.  We had reporting built to track calls outside of our original schedule from 8-6 so we could get a sense of after hours volume prior to launching 24/7 coverage.  We p...

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• Patrick Currie
• Created April 12, 2022 20:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Remove dashboard updates once ticket is viewed

Hi any updates on the ability to remove items from the dash or minimize the dash?  I have new team members who have voice similiar concerns as above.   Thank you.

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• Patrick Currie
• Created October 22, 2021 12:51
• 2 votes