jc hernandez

Hello Tipene! I see that this list of via types was finally updated, which is a huge win! Thank you very much to your team and others who worked on this.

https://developer.zendesk.com/documentation/ticketing/reference-guides/via-types/ 

I would now love to know when you will finish the mapping for the via types in the "ticket created by" column. Right now there are many gaps, and multiple items that are different via IDs, but are all "web" or "api" or "voice", etc. These should each be an unique as the via ID number, otherwise it is impossible for teams to know what they are looking at. Is there a timeline for these updates?