Kuka
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Last activity
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Activity overview
Latest activity by Kuka-
Kuka commented,
Hi team, So our team need the data from the tickets, specifically the first assignee of the tickets to make it easier to see an overview of ticket processing .Our team using Chatbot named Ivy and i...
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Kuka commented,
Hi team @... So our team wants to do quality assurance for our agent by selecting tickets only works by one agent to measure their issue handling for customer inquiry. Is there any metrics that I c...