Phil Baker
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Total activity42
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Last activity
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Activity overview
Latest activity by Phil Baker-
Phil Baker commented,
What will trigger the need for you to merge an org? We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted i...
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Phil Baker commented,
Hi Matt Bagnara What is the current status of this? The last update was January 20, 2022. Thanks, Phil
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Phil Baker commented,
Hi Chika Chima Will this rollout allow uploads to Gather (community) posts? Thanks, Phil
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Phil Baker commented,
Hi, Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira back to the ticket is broken...
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Phil Baker commented,
Graeme Carmichael My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked. Than...
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Phil Baker commented,
Graeme Carmichael Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation. Thanks, Phil
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Phil Baker created a post,
Testing another version of the "Request customer satisfaction rating" automation
AnsweredI'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it to fire. I've moved the new version ahead of the default automation and set ...
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Phil Baker commented,
Hi, Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end. Also, the email I sent to developer@zoom.us went u...
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Phil Baker commented,
Ditto, +1 I too prefer the subject in the ticket tab over the customer name.
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Phil Baker commented,
Thanks Sabra, I'll reach out to Zoom.