Phil Baker

Total activity

51
Last activity

April 20, 2023 18:05
Member since

October 16, 2021 17:53
Following

0 users
Followed by

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Votes

10
Subscriptions

21

Activity overview

Latest activity by Phil Baker

Phil Baker commented, September 30, 2022 15:27
Tarandeep Gohlar we went with a different theme, we chose one from Diziana which allowed us to have a login link on the landing page.
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- Phil Baker
- Created September 30, 2022 15:27
- 1 vote
Phil Baker commented, May 26, 2022 18:45
What will trigger the need for you to merge an org? We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted i...
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- Phil Baker
- Created May 26, 2022 18:45
- 1 vote
Phil Baker commented, May 06, 2022 18:24
Hi @... What is the current status of this? The last update was January 20, 2022. Thanks, Phil
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- Phil Baker
- Created May 06, 2022 18:24
- 1 vote
Phil Baker commented, April 26, 2022 18:46
Hi Chika Chima Will this rollout allow uploads to Gather (community) posts? Thanks, Phil
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- Phil Baker
- Created April 26, 2022 18:46
- 0 votes
Phil Baker commented, April 08, 2022 23:35
Hi, Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira back to the ticket is broken...
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- Phil Baker
- Created April 08, 2022 23:35
- 0 votes
Phil Baker commented, April 01, 2022 21:15
Graeme Carmichael My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked. Than...
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- Phil Baker
- Created April 01, 2022 21:15
- 1 vote
Phil Baker commented, March 31, 2022 15:44
Graeme Carmichael Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation. Thanks, Phil
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- Phil Baker
- Created March 31, 2022 15:44
- 0 votes
Phil Baker created a post, March 30, 2022 23:53
Testing another version of the "Request customer satisfaction rating" automation
Answered
1. Community
2. Zendesk Suite Q&A
I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it to fire. I've moved the new version ahead of the default automation and set ...
- Phil Baker
- Created March 30, 2022 23:53
- 2 followers
- 3 comments
- 0 votes
Phil Baker commented, March 11, 2022 00:31
Hi, Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end. Also, the email I sent to developer@zoom.us went u...
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- Phil Baker
- Created March 11, 2022 00:31
- 0 votes
Phil Baker commented, February 02, 2022 21:19
Ditto, +1 I too prefer the subject in the ticket tab over the customer name.
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- Phil Baker
- Created February 02, 2022 21:19
- 6 votes